Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than half an hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and more. Will vary based upon the floor it is on.
What is the application fee and is it refundable?
Application fees are $40 per person, 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable. There is a $125.00 Administrative fee due at the time of applying, is refundable if denied as long as no information was withheld.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Electric, and any other utilities decided by resident such as, internet, cable, etc.
What is the security deposit?
Security deposits will be a minimum of $200 and will vary depending on qualifying criteria.
When is my rent payment due?
Rent is always due on or before the first through the fifth of every month.
What day of the month am I liable for a late charge?
Rent is always due on the first through the fifth and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments or a Cash Pay card (contact the office for further details).
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $200 pet fee. Monthly pet rent is $25 for the first pet and an additional $15 for a second pet. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, a 60-day notice is required before vacating your apartment, and the lease buy-out fee of $1,500 is due at the time of your notice and resident is responsible for the remaining rent for the 60 days.
How can I refer a friend?
If you love Walnut Creek Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail or submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice which is located in the office.
Do you have cable/Internet services?
Yes, Cincinnati Bell/Spectrum are our community cable and Internet providers.
Can I grill on property?
Only in designated areas with the Property Grills provided. You may not have charcoal or gas grills on the property at any time, not even in the apartment or balcony/patio. Only electric grills are allowed on the property. Contact the office for any questions.
I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. If this occurs after business hours, you are required to contact a local locksmith.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee. If this occurs after business hours, you are required to contact a local locksmith.